In the event an open voluntary corporate action is not available through the Voluntary CA Election tool, instructions to participate in the offer should be submitted to the broker by creating an Inquiry/Problem ticket via Account Management. To do this, go to Account Management, and from the Customer Service menu, select Message Center; click on the tab to "Create" a New Ticket; select Category Account Services; select Topic Corporate Actions/Dividends.
In the text of the request you must state the issue or description of the security (name and symbol) and the quantity that you wish to tender or exercise (you cannot simply say "all," you must state an exact amount).
After the broker receives the completed instructions, you will receive confirmation of receipt of your instructions within one business day. If you do not receive confirmation, you must contact Customer Service. Submission of more than one ticket for the same voluntary offer may result in the account being over-subscribed to an offer.
Please note that in some regions, the broker must submit instructions to our clearing agents earlier than the deadlines typically announced within the offer documents. This is typically the case in regions where instructions may not be submitted electronically. In order to ensure processing of voluntary corporate actions, the deadlines by region are as follows
Australian corporate actions: instructions should be submitted 7 days prior to the expiration of the offer.
UK corporate actions: instructions should be submitted 5 days prior to the expiration of the offer.
Canadian corporate actions: The broker does not currently support elections submitted via Guaranteed Delivery. All shares being elected on must be settled by the broker's stated election deadline.
All other regions: instructions should be submitted by 12:00 ET the day prior to the expiration of the offer.
Instructions submitted after the above stated deadlines will be handled on a best-efforts basis.
Australian Subscription Rights: For the purposes of calculating a client's rights entitlement to participate in rights issues, at the time of submission of the election to the street, the broker will round down fractional entitlements to, if less than 1, zero, and if greater than 1, the nearest whole number. For example, in a 1:10 rights issue, if the client holds less than 10 shares of the issuer, then when the broker determines a client's rights entitlement it will round down to zero; If a client holds between 10 to 19 shares, the broker will round down to 1. To participate in a rights issue, elections must be submitted via the Account Management election tool. the broker will no longer accept an Inquiry Ticket which requests to round up fractional entitlements.
Canadian Redemptions: For Canadian securities which offer a monthly redemption / retraction privilege, holders should submit a ticket to the broker with instructions to submit their shares. Tickets should include the security symbol and exact quantity you wish to submit for redemption / retraction. Monthly redemption / retraction information will not be provided in the Corporate Action Election Tool.
US / Canada Warrants: Customers requesting to exercise US or Canadian warrants should submit a Customer Service ticket stating the name/symbol of the warrant, the quantity of shares and the intended action (i.e. exercise). The broker will pass through all associated exercise costs to the customer upon completion of the request. US or Canadian warrants are not eligible for auto-exercise at expiration. Warrants remaining in an account at expiration will be removed as worthless.
US Issues Only Exercising appraisal rights: In the event a client wishes to exercise appraisal rights on a proposed merger consideration, the request should be submitted via the Account Management Message Center. Due to the manual nature involved in processing such requests, the following must be met to ensure processing (a) the request must be submitted to the broker no later than 5 business days prior to the deadline for appraisal rights with the agent and (b) shares must be settled in the account at least 5 business days prior to the deadline for appraisal rights with the agent. Any request which does not meet the above criteria will be handled on a best-efforts basis and the broker cannot guarantee that the request will be processed. It is possible that only a portion of the shares requested may be exercised in such instances. Please be aware that upon receipt of the signed Appraisal Letter from DTC, the broker will remove the position from the account. Accounts which do not have sufficient equity once the position has been removed may risk liquidation. Accounts should ensure they maintain funds in the account to pay for the processing fees. Please click here for information on the current cost to exercise appraisal rights.